Values

John has given freely of
his time to understand
and work through the
issues at design stage and
spends an equal amount
of energy in evaluating
the impact of his work;
put simply he cares about
his work.

John was able to bring to
the table the most current
and informed research on
HRD strategy.

I cannot speak too highly
of John's work.

Customer experience
1. I provide coaching, training, materials and
consultancy advice that is based upon
intelligent, established, tried and tested
principles of management - I avoid quackery
and fad. I strive to be well informed and
contemporary in everything I do.

2. I believe learning should be fun. However, I
don't do fun for its own sake.

3. My on-going clients like me to operate as
an external critical friend - a long-term
partnership in which I watch and listen whilst
out and about in the organisation and bring
to management ideas about how it might
improve, informed by my professional
experience. Therefore on some issues I might
like to raise challenging issues.

Customer driven business
4. My business is to identify, agree and meet
your needs - I do not sell things I don't think
you need.

5. I will only accept an assignment if I believe
I am well placed to deliver customer delight.
Any training or consultancy I do is
tailor-made to meet the customer's need - I
do not have off-the-peg interventions. When
designing training I usually want to speak to
a sample of delegates to make sure I properly
understand their wants and needs.

Specialism
6. I believe that organisations can be
excellent only when they get right a number
of inter-dependent people management,
personal effectiveness, management and
organisation development issues. I therefore
try to cover the wide range of these topics
and in an integrated way.

Quality guarantee
7. I am confident about the quality of
my work and therefore I will invoice
only if you are happy with what I have
done. If you are not happy I do not
charge. And I will not quibble.

Minimising admin
8. I want to make it as easy as
possible for you to do business with
us and I would like you to tell us if
you believe I am failing to do so. My
systems are built to fit yours. This
business operates to help you.

Transparent and
predictable charging
9. I quote up-front so you can be
certain about fees before engaging
me. We are lean in administration
and there are minimal management
overheads - you are paying for what
you get.

Professional network
10. I maintain a wide network of
associates to whom I will refer a
client if I am not best placed to meet
your needs. However, if you engage
me to design and deliver, I will
complete the job unless we agree
otherwise - I will not front-up using
sales people. What you see is what
you get (aside from the occasional
wash, shave and change of clothes).